How should voice assistants be heard? The mitigating effect of verbal and vocal warmth in voice assistant service failure
Author:
Affiliation:
1. Nottingham University Business School China, University of Nottingham Ningbo China, Ningbo, People’s Republic of China
2. HEC Montréal, Montréal, Canada
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2208522
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