Service robot implementation: a theoretical framework and research agenda-Reference-Cited by-同舟云学术

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Service robot implementation: a theoretical framework and research agenda

Published:2019-10-03 Issue:3-4 Volume:40 Page:203-225
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Belanche Daniel¹^ORCID,Casaló Luis V.²,Flavián Carlos¹^ORCID,Schepers Jeroen³

Affiliation:

1. Faculty of Economy and Business, Universidad de Zaragoza, Zaragoza, Spain

2. Faculty of Business and Public Management, Universidad de Zaragoza, Huesca, Spain

3. Innovation, Technology Entrepreneurship & Marketing (ITEM) group, Eindhoven University of Technology, Eindhoven, The Netherlands

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2019.1672666

Reference97 articles.

1. Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products

2. Gendered Robots: Implications for Our Humanoid Future

3. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

4. Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation

5. The influence of people’s culture and prior experiences with Aibo on their attitude towards robots

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