The human touch vs. AI efficiency: How perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment-Reference-Cited by-同舟云学术

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The human touch vs. AI efficiency: How perceived status, effort, and loyalty shape consumer satisfaction with preferential treatment

Published:2024-11 Issue: Volume:81 Page:103969
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Choi Sunhwa^ORCID,Yi Youjae^ORCID,Zhao Xiaohong^ORCID

Funder

Seoul National University Institute of Management Research

Publisher

Elsevier BV

Reference79 articles.

1. The legacy of the technology acceptance model and a proposal for a paradigm shift;Bagozzi;J. Assoc. Inf. Syst. Online,2007

2. The effect of deal exclusivity on consumer response to targeted price promotions: a social identification perspective;Barone;J. Consum. Psychol.,2010

3. The Self in Social Psychology,1999

4. Do computers sweat? The impact of perceived effort of online decision aids on consumers' satisfaction with the decision process;Bechwati;J. Consum. Psychol.,2003

5. Service robot implementation: a theoretical framework and research agenda;Belanche;Serv. Ind. J.,2020

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