Curvilinear relationship between customer engagement and responses to service failures
Author:
Affiliation:
1. Conrad N. Hilton College of School of Global Hospitality Leadership, University of Houston, Houston, TX, USA
2. College of Business and Economics, Hanyang University ERICA, Ansan, South Korea
Funder
This work was supported by the research fund of Hanyang University
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2022.2164273
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