An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach-Reference-Cited by-同舟云学术

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An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach

Published:2024-03-11 Issue: Volume: Page:1-19
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Albayrak Tahir¹^ORCID,Davras Özgür²,Caber Meltem¹,Mikulić Josip³

Affiliation:

1. Tourism Faculty, Campus, Akdeniz University, Antalya, Turkey

2. Faculty of Economics and Administrative Sciences, Tourism Management Programme, East Campus, Suleyman Demirel University, Isparta, Turkey

3. Faculty of Economics & Business. Zagreb, Croatia, Institute for Tourism University of Zagreb, Zagreb, Croatia

Funder

specific grant from funding agencies in the public

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2024.2327077

Reference62 articles.

1. Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques

2. The Factor Structure of Tourist Satisfaction at Sun and Sand Destinations

3. Value co-creation and customer citizenship behavior

4. Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy

5. The Process of Customer Engagement: A Conceptual Framework

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Examination of experience attributes of parks in urban tourist destinations and their influence on visitor satisfaction: a topic modelling approach;Leisure Studies;2024-08-22

2. Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles;Journal of Hospitality Marketing & Management;2024-05-05

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