Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles-Reference-Cited by-同舟云学术

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Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles

Published:2024-05-05 Issue: Volume: Page:1-27
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Rabiul Md Karim¹^ORCID,Karim Rashed Al²,Mohd Shamsudin Faridahwati³

Affiliation:

1. Faculty of Hospitality and Tourism, Prince of Songkla University, Phuket, Thailand

2. School of Business Administration, East Delta University, Chattogram, Bangladesh

3. College of Business Administration, University of Sharjah, Sharjah, United Arab Emirates

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2024.2346138

Reference73 articles.

1. Examining the effects of environmentally-specific servant leadership on green work outcomes among hotel employees: the mediating role of climate for green creativity

2. Do transformational leadership and work engagement matter for job performance in luxury hotels? Exploring the role of leaders' managerial skills

3. An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach

4. Leadership styles and relational energy: Do all leaderships styles generate and transmit equal relational energy?

5. Leader–member exchange, feelings of energy, and involvement in creative work

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