Deviant Customer Behavior: An Exploration of Frontline Employee Tactics
Author:
Affiliation:
1. a Cardiff Business School, Cardiff University, Cardiff, UK, reynoldskl@cardiff.ac.uk
2. b Cardiff Business School, Cardiff University, Cardiff, UK, harris@cardiff.ac.uk
Publisher
Informa UK Limited
Subject
Marketing
Link
https://www.tandfonline.com/doi/pdf/10.2753/MTP1069-6679140201
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