Managing difficult spa customers and situations: implications for employee wellbeing
Author:
Affiliation:
1. Department of Tourism Studies, University of Tartu, Pärnu College, Pärnu, Estonia
2. Budapest Business University, Institute of Tourism and Hospitality, Hungary and Department of Tourism Studies, University of Tartu, Pärnu College, Pärnu, Estonia
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/24721735.2024.2374537
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4. Beuving, J., & de Vries, G. (2015). Doing qualitative research. The craft of naturalistic inquiry. Amsterdam University Press.
5. Cabinet of Ministers Republic of Latvia. (March 2021). State of emergency to be declared in Latvia on 9 November. https://www.mk.gov.lv/en/article/stateemergency-be-declared-latvia-9-november.
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