Author:
Baker Melissa A.,Kim Kawon
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference62 articles.
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3. Customer incivility and employee well-being: testing the moderating effects of meaning, perspective taking and transformational leadership;Arnold;Work Stress,2015
4. Other customer service failures: emotions, impacts, and attributions;Baker;J. Hosp. Tour. Res.,2018
5. The role of language, appearance, and smile on perceptions of authenticity versus rapport;Baker;Int. J. Hosp. Manag.,2018
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92 articles.
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