Customer incivility and employee well-being: testing the moderating effects of meaning, perspective taking and transformational leadership
Author:
Publisher
Informa UK Limited
Subject
Applied Psychology
Link
http://www.tandfonline.com/doi/pdf/10.1080/02678373.2015.1075234
Reference47 articles.
1. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
2. Tit for Tat? The Spiraling Effect of Incivility in the Workplace
3. Individually considerate transformational leadership behaviour and self sacrifice
4. Enhancing customer service: Perspective taking in a call centre
5. Effects of transformational leadership training on attitudinal and financial outcomes: A field experiment.
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