Author:
Mattar Dorine Maurice,Haddad Joy,Nammour Celine
Abstract
Purpose
This study aims to assess the effect of job insecurity, customer incivility and work–life imbalance on Lebanese bank employee workplace well-being (EWW), while investigating the moderating role that positive and negative affect might have.
Design/methodology/approach
Quantitative data was collected from 202 respondents and analyzed using structural equation modeling system through IBM SPSS and AMOS.
Findings
Results revealed that each of the independent variables has a negative, statistically significant effect on Lebanese bank EWW. The positive affect and the negative one are shown to have a moderating effect that lessens and boosts, respectively, these negative effects.
Theoretical implications
The study adds to the literature on EWW while highlighting the high-power distance and collectivist society that the research took place in.
Research limitations/implications
Limitations include the sample size that was hoped to be larger, in addition to the self-reporting issue and what it entails in the data collection process.
Practical implications
The study has many practical implications, including the validation of a questionnaire in a developing Arab country, hence providing a reliable tool for researchers. HR specialists should lean toward applicants with positive affect, ensuring that their workplace is occupied by members with enhanced resilience. Furthermore, employers should support their employees’ professional growth, thus, boosting their employability during turmoil and consequently making them less vulnerable in times of economic recession.
Originality/value
The study’s unique context, depicted in the harsh economic and financial crisis, makes the findings on EWW of a high value.
Subject
General Business, Management and Accounting
Reference199 articles.
1. An easy approach to exploratory factor analysis: marketing perspective;Journal of Educational and Social Research,2016
2. The socioeconomic impact of COVID-19 on Lebanon: a crisis within crises, EUROMESCO SPOT-ON number 19, June 2020,2020
3. The effect of power distance and individualism on service quality expectations in banking: a two-country individual- and;International Journal of Bank Marketing,2009
4. Work-life balance: scale development and validation,2017