How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference153 articles.
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1. The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health;International Journal of Hospitality Management;2024-04
2. The buffering role of collective mindfulness in customer incivility and service sabotage: a multilevel study of Indian banks;International Journal of Bank Marketing;2024-01-02
3. Transformational leadership style and psychological safety to meaningful work: moderating role customer incivility;Journal of Management Development;2023-12-25
4. How customer incivility affects organization citizenship behavior: roles of depersonalization, resilience, and caring climate;Journal of Services Marketing;2023-10-24
5. A Bibliometric Analysis of Digital Twin in the Supply Chain;Mathematics;2023-07-31
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