How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference153 articles.
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3. The impacts of organizational support and customer incivility on employee vulnerability and job performance: The moderating role of employee mental health;International Journal of Hospitality Management;2024-04
4. The buffering role of collective mindfulness in customer incivility and service sabotage: a multilevel study of Indian banks;International Journal of Bank Marketing;2024-01-02
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