Lean Control for Make-to-Order Companies: Integrating Customer Enquiry Management and Order Release

Author:

Thürer Matthias1,Stevenson Mark2,Silva Cristovao3,Land Martin J.4,Fredendall Lawrence D.5,Melnyk Steven A.6

Affiliation:

1. Department of Industrial Engineering; Federal University of Sao Carlos; Rodovia Washington Luis km 235, 13565905 Sao Carlos Brasil

2. Department of Management Science; Lancaster University Management School; Lancaster LA1 4YX UK

3. Mechanical Engineering Department; CEMUC - University of Coimbra; Pỏlo II Pinhal de Marrocos; 3030 Coimbra Portugal

4. Department of Operations; Faculty of Economics and Business; University of Groningen; 9700 AV Groningen The Netherlands

5. Department of Management; Clemson University; 101 Sirrine Hall Clemson South Carolina 29634-1305 USA

6. Eli Broad School of Business; Michigan State University; East Lansing Michigan 48824-1122 USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

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