Proactive Chat in a Discovery Service: What Users are Asking
Author:
Affiliation:
1. University of Alberta, Augustana Campus, Camrose, Canada
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
https://www.tandfonline.com/doi/pdf/10.1080/10875301.2019.1643435
Reference9 articles.
1. That thing is so annoying: How proactive chat helps us reach more users
2. Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?
3. Are reference pop-up widgets welcome or annoying? A usability study
4. Standing By to Help: Transforming Online Reference with a Proactive Chat System
5. Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making
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2. Awareness and Users’ Opinion regarding Need of Virtual Reference Service in Chandigarh Region Innovation and Knowledge Cluster Institutions (CRIKC) in India: A Study;Internet Reference Services Quarterly;2022-09-26
3. On the Origin of Queries: Where Chat Reference Questions Begin;Internet Reference Services Quarterly;2022-02-18
4. Launching chat service during the pandemic: inaugurating a new public service under emergency conditions;Reference Services Review;2021-12-07
5. Proactive chat in research databases: Inviting new and different questions;The Journal of Academic Librarianship;2020-03
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