On the Origin of Queries: Where Chat Reference Questions Begin
Author:
Affiliation:
1. University Library, University of Illinois Chicago, Chicago, Illinois, USA
2. College of University Libraries & Learning Sciences, University of New Mexico, Albuquerque, New Mexico, USA
3. Bowling Green State University, Bowling Green, Ohio, USA
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
https://www.tandfonline.com/doi/pdf/10.1080/10875301.2022.2029790
Reference38 articles.
1. User engagement analytics case study: how customer behaviour can drive intelligent library decision making
2. Reference as Outreach: Meeting Users Where They Are
3. Proactive Chat in a Discovery Service: What Users are Asking
4. Analysis of Chat Conversations between Two Semesters after the Implementation of New Electronic Services at an Academic Health Sciences Center
5. Do You Want to Chat? Reevaluating Organization of Virtual Reference Service at an Academic Library
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