Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making-Reference-Cited by-同舟云学术

Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making

Published:2016-03-24 Issue:3 Volume:55 Page:230
ISSN:1094-9054
Container-title:Reference & User Services Quarterly
language:
Short-container-title:RUSQ

Author:

LeMire Sarah,Rutledge Lorelei,Brunvand Amy

Abstract

This article describes the results of an extensive review of reference transactions from multiple service points at the University of Utah’s J. Willard Marriott Library. The review enabled us to better understand the types of questions asked at our service points and resulted in a new set of codes for categorizing reference transactions that focus on recording the kinds of expertise needed to answer each question. We describe the differences between our model and other scales for collecting reference questions. Our method for reviewing reference transactions and developing new codes may be useful to other libraries interested in updating how they collect reference statistics.

Publisher

American Library Association

Subject

Library and Information Sciences,Information Systems

Cited by 11 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Topic Modeling as a Tool for Analyzing Library Chat Transcripts;Information Technology and Libraries;2021-09-20

2. Does the READ Scale Work for Chat? A Review of the Literature;Evidence Based Library and Information Practice;2021-09-15

3. May I Borrow a Stapler? Is This All Students Ask at the Service Desk in a University Library?;Evidence Based Library and Information Practice;2021-09-15

4. May I Borrow a Stapler? Is This All Students Ask at the Service Desk in a University Library?;Evidence Based Library and Information Practice;2021-09-15

5. Does the READ Scale Work for Chat? A Review of the Literature;Evidence Based Library and Information Practice;2021-09-15