TQM at car dealerships with better sales performance: a multiple case study-Reference-Cited by-同舟云学术

TQM at car dealerships with better sales performance: a multiple case study

Published:2018-07-26 Issue:13-14 Volume:31 Page:1621-1638
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Souza Marcelo A.¹^ORCID,Borchardt Miriam¹^ORCID,Pereira Giancarlo M.¹^ORCID,Viegas Cláudia V.¹^ORCID

Affiliation:

1. Production Engineering, Vale do Rio dos Sinos University, São Leopoldo, Brazil

Funder

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES/PROSUP) Brazil

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1503047

Reference34 articles.

1. ANFAVEA. (2015). Associação Nacional de Produtores de Veículos Automotores (Automotive Vehicles Producers National Association), Anfavea revels the automotive industry results - October/2015 (in Portuguese). Retrieved from http://www.anfavea.com.br/docs/06.11.15_PressRelease_Resultados_Outubro2015.pdf

2. Aligning Company and Dealer Perspectives in Corporate Branding: Implications for Dealer Satisfaction and Commitment

3. The ten commandments of quality: a performance perspective

4. Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? Findings from automobile dealerships

5. Value Added Elements According to Buyer Companies in a B2B Context

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