Career adaptability and ambidextrous behavior among customer-service representatives: the role of perceived organizational support-Reference-Cited by-同舟云学术

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Career adaptability and ambidextrous behavior among customer-service representatives: the role of perceived organizational support

Published:2019-05-01 Issue:1 Volume:40 Page:4-18
ISSN:0885-3134
Container-title:Journal of Personal Selling & Sales Management
language:en
Short-container-title:Journal of Personal Selling & Sales Management

Author:

Affum-Osei Emmanuel¹,Adom Asante Eric²,Kwarteng Forkouh Solomon³,Abdul-Nasiru Inusah⁴

Affiliation:

1. Department of Psychology, Chinese University of Hong Kong, New Territories, Hong Kong;

2. Department of Management, Lingnan University, Hong Kong;

3. Department of Entrepreneurship and Finance Management, Kumasi Technical University, Kumasi, Ghana;

4. Department of Psychology, University of Ghana, Accra, Ghana

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Human Factors and Ergonomics

Link

https://www.tandfonline.com/doi/pdf/10.1080/08853134.2019.1594241

Reference101 articles.

1. Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System

2. Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict

3. The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process

4. Managing Innovation Paradoxes: Ambidexterity Lessons from Leading Product Design Companies

5. Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment

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2. A self-regulatory adapting mechanism to changing work setting: Roles of playful work design and ambidexterity;Current Research in Behavioral Sciences;2024

3. Is authenticity needed in service-sales ambidexterity? Examination of employees and customers’ responses;Journal of Personal Selling & Sales Management;2023-12-12

4. Decoding Employee ambidexterity: Understanding drivers, constraints, and performance implications for thriving in the evolving work landscapes - A scoping review;Heliyon;2023-12

5. ENHANCING KNOWLEDGE SHARING IN ORGANIZATIONS THROUGH THE PROACTIVE PERSONALITY OF EMPLOYEES;Polish Journal of Management Studies;2023-12

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