Is authenticity needed in service-sales ambidexterity? Examination of employees and customers’ responses
Author:
Affiliation:
1. HEC-Business School, Montreal, Canada
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Human Factors and Ergonomics
Link
https://www.tandfonline.com/doi/pdf/10.1080/08853134.2023.2284638
Reference137 articles.
1. Effect of Leader-Member Exchange, Interpersonal Relationship, Individual Feeling of Energy and Creative Work Involvement towards Turnover Intention: A Path Analysis using Structural Equation Modeling
2. Career adaptability and ambidextrous behavior among customer-service representatives: the role of perceived organizational support
3. Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict
4. Best-Practice Recommendations for Estimating Cross-Level Interaction Effects Using Multilevel Modeling
5. Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship
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