Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship
Author:
Publisher
Informa UK Limited
Subject
Organizational Behavior and Human Resource Management,General Psychology,Applied Psychology
Link
http://www.tandfonline.com/doi/pdf/10.1080/08959281003621695
Reference55 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
3. An Episodic Process Model of Affective Influences on Performance.
4. Potential Problems in the Statistical Control of Variables in Organizational Research: A Qualitative Analysis With Recommendations
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