JOB SATISFACTION: A SCALE DEVELOPMENT STUDY

Abstract

In this study, a "Job Satisfaction Scale" has been developed to determine the characteristics of job satisfaction in businesses/institutions operating in all sectors and to measure job satisfaction using a reliable and valid measurement tool based on scientific methods. The research was conducted using data obtained from three different sample groups: health, banking/finance sector, and universities. A draft scale consisting of 17 items prepared in a 5-point Likert scale format was used as the data collection tool by the study group. The collected data were analyzed using statistical software programs. Confirmatory and exploratory factor analyses (CFA and EFA) were conducted for validity and reliability studies. According to the analysis findings, the "Job Satisfaction Scale" consists of two sub-dimensions and 13 statements. Additionally, reliability analyses indicate that the scale is highly reliable. It is believed that the "Job Satisfaction Scale," with its two-dimensional structure named "Internal Satisfaction" and "External Satisfaction," will meet an important need in determining and measuring employees' job satisfaction in future research, thus filling this gap in the field. The scale items are presented in both English and Turkish at the end of the study.