Analyzing organizational factors in Greek tourism services

Abstract

The purpose of the paper is to investigate the interaction of human resource management, strategic leadership, role conflict, job commitment, and job stress of employees in a public tourism organization. The value of this paper lies in the fact that human resources are undoubtedly the most important asset for both private tourism businesses and public tourist organizations (Ntalakos, Belias, & Koustelios, 2022a; Ntalakos, Belias, & Tsigilis, 2022b; Belias & Trihas, 2022a). The success or failure of the goals set by the respective administration depends on this. The above variables interact with each other and affect employee performance, as strategic leadership decisions will affect job stress and job commitment (Belias, Rossidis, Sotiriou, & Malik, 2022). The empirical data used in this paper has been derived from quantitative research which occurred in a sample of 190 persons working in hotels. The outcome of the research is that strategic leadership has an effect on work stress, while it also affects job commitment and the lack of a sense of belonging to the organization. Furthermore, role conflicts affect both job commitment with work stress, while work stress has also an effect on job commitment. An important conclusion is that work stress is not a moderator variable for the examined relationships. Based on the outcome of the research, the recommendation is that public Greek organizations need to empower their human resource management so to increase the job commitment and the leadership capacity of their employees but also to make sure that the work environment is able to reduce stress.