Evaluation of service quality from patients’ viewpoint
Author:
Publisher
Springer Science and Business Media LLC
Subject
Health Policy
Link
http://link.springer.com/content/pdf/10.1186/s12913-019-3998-0.pdf
Reference35 articles.
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4. Pantoja T, Beltrán M, Moreno G. Patients' perspective in Chilean primary care: a questionnaire validation study. Int J Qual Health Care. 2008;21(1):51–7.
5. Cronin JJ Jr, Taylor SA. Measuring service quality: a reexamination and extension. J Mark. 1992:55–68.
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