An integrated framework for quality in education: Application of quality function deployment, interpretive structural modelling and path analysis
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783360500450376
Reference61 articles.
1. SERVQUAL revisited: a critical review of service quality
2. Servicescapes: The Impact of Physical Surroundings on Customers and Employees
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