Unwanted Pursuit Behavior: Understanding Salespeople's Desire to Pursue and Desire to Avoid Customers
Author:
Affiliation:
1. a School of Business, Providence College, Providence, RI
2. b College of Business, University of Texas at Brownsville, Brownsville, TX
3. c Culverhouse College of Commerce and Business Administration, University of Alabama, Tuscaloosa, AL
Publisher
Informa UK Limited
Subject
Marketing
Link
https://www.tandfonline.com/doi/pdf/10.2753/MTP1069-6679220403
Reference54 articles.
1. Customer Delight in a Retail Context: Investigating Delightful and Terrible Shopping Experiences;Mark Arnold;Journal of Business Research,2005
2. The Service Encounter Diagnosing Favorable and Unfavorable Incidents;Mary Bitner;Journal of Marketing,1990
3. An Examination of the Relationships Between Retail Work Environments, Salesperson Selling Orientation-Customer Orientation and Job Performance;James Boles;Journal of Marketing Theory and Practice,2001
4. The IPS-EQ Model: Interpersonal Skills and Emotional Intelligence in a Sales Process;Susanne Borg;Journal of Personal Selling and Sales Management,2013
Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Customers need to relate: The conditional warm glow effect of CSR on negative customer experiences;Journal of Business Research;2021-01
2. A systematic literature review of negative psychological states and behaviors in sales;Journal of Business Research;2021-01
3. Customer orientation in highly relational services;Marketing Intelligence & Planning;2019-08-08
4. How Angry Customer Complaints Influence Salesperson Commitment to Service Quality;Journal of Marketing Theory and Practice;2016-06-22
5. The Thin Line between Love and Hate of Attention: The Customer Shopping Experience;Journal of Marketing Theory and Practice;2015-07-24
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3