How Angry Customer Complaints Influence Salesperson Commitment to Service Quality
Author:
Publisher
Informa UK Limited
Subject
Marketing
Link
http://www.tandfonline.com/doi/pdf/10.1080/10696679.2016.1170521
Reference76 articles.
1. Unwanted Pursuit Behavior: Understanding Salespeople's Desire to Pursue and Desire to Avoid Customers
2. When Customers Disappoint: A Model of Relational Internal Marketing and Customer Complaints
3. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
4. Critical Service Encounters: The Employee's Viewpoint
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