An Examination of the Relationships between Retail Work Environments, Salesperson Selling Orientation-Customer Orientation and Job Performance
Author:
Affiliation:
1. Georgia State University
2. University of Southern Mississippi
3. University of Massachusetts
4. Quinnipiac College
Publisher
Informa UK Limited
Subject
Marketing
Link
https://www.tandfonline.com/doi/pdf/10.1080/10696679.2001.11501893
Reference37 articles.
1. The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction
2. Improving the Effectiveness of Field Sales Organizations
3. Customer evaluation of retail salespeople utilizing the SOCO scale: A replication, extension, and application
4. Women Contrasted to Men in the Industrial Salesforce: Job Satisfaction, Values, Role Clarity, Performance, and Propensity to Leave
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