Author:
Arnold Mark J.,Reynolds Kristy E.,Ponder Nicole,Lueg Jason E.
Reference67 articles.
1. The antecedents and consequences of customer satisfaction for firms;Anderson;Mark. Sci.,1993
2. Customer satisfaction, market share and profitability: findings from Sweden;Anderson;J. Mark.,1994
3. Driving customers away;Anonymous;Chain Store Age,2001
4. Kmart store operations: shopping experience sets agenda for customer service initiatives;Anonymous;DSN Retail. Today,2001
5. Consumer self-regulation in a retail environment;Babin;J. Retail.,1995
Cited by
278 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献