Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan-Reference-Cited by-同舟云学术

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Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan

Published:2024-09 Issue: Volume:80 Page:103936
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Chen Chin-Tsu^ORCID

Publisher

Elsevier BV

Reference80 articles.

1. The effect of atmospheric harmony on re-patronage intention among mall consumers: the mediating role of hedonic value and the moderating role of past experience;Afaq;J. Consum. Market.,2020

2. Customer delight in a retail context: investigating delightful and terrible shopping experiences;Arnold;J. Bus. Res.,2005

3. Brand trust and brand loyalty in mall shoppers;Atulkar;Market. Intell. Plann.,2020

4. Satisfaction, loyalty and repatronage intentions: role of hedonic shopping values;Atulkar;J. Retailing Consum. Serv.,2017

5. Work and/or fun: measuring hedonic and utilitarian shopping value;Babin;J. Consum. Res.,1994

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