Improving patient satisfaction through physician education, feedback, and incentives

Author:

Banka Gaurav1,Edgington Sarah1,Kyulo Namgyal2,Padilla Tony2,Mosley Virgie2,Afsarmanesh Nasim1,Fonarow Gregg C.1,Ong Michael K.1

Affiliation:

1. UCLA Department of Medicine; University of California, Los Angeles; Los Angeles California

2. UCLA Health Office of the Patient Experience; University of California, Los Angeles Hospitals; Los Angeles California

Funder

Beryl Institute

Publisher

Wiley

Subject

Assessment and Diagnosis,Care Planning,Health Policy,Fundamentals and skills,General Medicine,Leadership and Management

Reference21 articles.

1. Relationship between patient satisfaction with inpatient care and hospital readmission within 30 Days;Boulding;Am J Manag Care.,2011

2. Patients' Perception of Hospital Care in the United States;Jha;N Engl J Med.,2008

3. Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction;Glickman;Circ Cardiovasc Qual Outcomes.,2010

4. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness;Doyle;BMJ Open,2013

5. http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Hospital-Value-Based-Purchasing/Index.Html?Redirect=/Hospital-Value-Based-Purchasing 2013

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