Patient Satisfaction and Its Relationship With Clinical Quality and Inpatient Mortality in Acute Myocardial Infarction

Author:

Glickman Seth W.1,Boulding William1,Manary Matthew1,Staelin Richard1,Roe Matthew T.1,Wolosin Robert J.1,Ohman E. Magnus1,Peterson Eric D.1,Schulman Kevin A.1

Affiliation:

1. From the Center for Clinical and Genetic Economics (S.W.G., K.A.S.), Duke Clinical Research Institute (M.T.R., E.M.O., E.D.P.), and the Department of Medicine (M.T.R., E.M.O., E.D.P., K.A.S.), Duke University School of Medicine, and The Fuqua School of Business (S.W.G., W.B., M.M., R.S., K.A.S.), Duke University, Durham, NC; Press Ganey Associates (R.J.W.), South Bend, Ind; and the Department of Emergency Medicine (S.W.G.), University of North Carolina School of Medicine, Chapel Hill, NC.

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Cardiology and Cardiovascular Medicine

Reference25 articles.

1. Press I. Patient Satisfaction: Understanding and Managing the Experience of Care. 2nd ed. Ann Arbor Mich: Health Administration Press; 2006.

2. Using Public Reports of Patient Satisfaction for Hospital Quality Improvement

3. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) facts. Centers for Medicare and Medicaid Services Web site. Available at: http://www.cms.hhs.gov/apps/media/press/factsheet. asp?Counter=3007&intNumPerPage=10&checkDate=&checkKey=&srch Type=1&numDays=3500&srchOpt=0&srchData=&keywordType=All&chkNewsType=6&intPage=&showAll=&pYear=&year=&desc=false&cboOrder=date. Updated March 28 2008. Accessed March 23 2009.

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