Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand

Author:

Priporas Constantinos-Vasilios1ORCID,Stylos Nikolaos2,Vedanthachari Lakshmi Narasimhan3,Santiwatana Pruit4

Affiliation:

1. Department of Marketing, Branding and Tourism; Middlesex University Business School; London UK

2. Department for Marketing, Innovation, Leisure and Enterprise; University of Wolverhampton Business School; Wolverhampton UK

3. Department of International Management and Innovation; Middlesex University Business School; London UK

4. YTS Co, Ltd; Bangkok Thailand

Publisher

Wiley

Subject

Nature and Landscape Conservation,Tourism, Leisure and Hospitality Management,Transportation,Geography, Planning and Development

Reference97 articles.

1. Enhancing Service Loyalty: The Roles of Delight, Satisfaction, and Service Quality;Ahrholdt;Journal of Travel Research,2017

2. Airbnb 2016 Building Trust With a New Review System http://blog.airbnb.com/building-trust-new-review-system/

3. Measuring Service Quality in the Hotel Industry: A Study in a Business Hotel in Turkey;Akbaba;International Journal of Hospitality Management,2006

4. Service Quality Measurement in Rural Accommodation;Albacete-Saez;Annals of Tourism Research,2007

5. Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry;Amin;Services Marketing Quarterly,2013

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