Satisfaction of customers in Airbnb: a cross-culture text mining of online reviews
Author:
Affiliation:
1. Department of Interior Architecture and Built Environment, Yonsei University, Seoul, South Korea
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/13032917.2024.2363814
Reference63 articles.
1. AFP NEWS. (2023 February 14). Airbnb posts first profitable year as travel rebounds. BARRON’S. https://www.barrons.com/news/Airbnb-posts-first-profitable-year-as-travel-rebounds-68e2903e
2. Toward an understanding of online information processing in e-tourism: does national culture matter?
3. Airbnb customer experience: Evidence of convergence across three countries
4. Value co-creation and co-destruction in the Airbnb sharing economy
5. Levels of satisfaction among Asian and Western travellers
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