Patient-Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety
Author:
Affiliation:
1. London School of Economics
Funder
the London School of Economics
Publisher
Wiley
Subject
Public Health, Environmental and Occupational Health,Health Policy
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/1468-0009.12338/fullpdf
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5. Emergency department complaints: a one-year analysis;Schwartz;Ann Emerg Med,1987
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