Patient complaints in healthcare systems: a systematic review and coding taxonomy

Author:

Reader Tom W,Gillespie Alex,Roberts Jane

Publisher

BMJ

Subject

Health Policy

Reference100 articles.

1. Patient-reported service quality on a medicine unit;Weingart;Int J Qual Health Care,2006

2. Integrating incident data from five reporting systems to assess patient safety: making sense of the elephant;Levtzion-Korach;Jt Comm J Qual Patient Saf,2010

3. What can hospitalized patients tell us about adverse events? Learning from patient-reported incidents;Weingart;J Gen Intern Med,2005

4. Francis R . Report of the mid-Staffordshire NHS Foundation Trust Public Inquiry. London: The Stationary Office, 2013.

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