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Infusing new insights: How do review novelty and inconsistency shape the usefulness of online travel reviews?

  • Published:2023-06 Issue: Volume:96 Page:104703
  • ISSN:0261-5177
  • Container-title:Tourism Management
  • language:en
  • Short-container-title:Tourism Management

Author:

Zhang Xi,Zhang Xiaoxia,Liang SaiORCID,Yang Yang,Law Rob

Funder

China Postdoctoral Science Foundation

Nankai University

Natural Science Foundation of Tianjin City

National Key Research and Development Program of China

Humanities and Social Science Fund of Ministry of Education of China

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference66 articles.

1. Online review consistency matters: An elaboration likelihood model perspective;Aghakhani;Information Systems Frontiers,2021

2. The interplay of information diagnosticity and need for cognitive closure in determining choice confidence;Andrews;Psychology and Marketing,2013

3. Uniting the tribes: Using text for marketing insight;Berger;Journal of Marketing,2020

4. Peer awards increase user content generation but reduce content novelty;Burtch,2019

5. Stimulating online reviews by combining financial incentives and social norms;Burtch;Management Science,2018

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