1. Antecedents to satisfaction with service recovery;Andreassen;European Journal of Marketing,2000
2. Potentials and limitations of discourse-centred online ethnography;Androutsopoulos;language@internet,2008
3. Weak supervision for learning discourse structure. EMNLP, Nov 2019, Hong Kong;Badene,2019
4. The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector;Baka;Tourism Management,2016
5. Beyond initial interaction: Uncertainty, understanding, and the development of interpersonal relationships;Berger;Language and Social Psychology,1979