Author:
Kalaja Rezarta,Myshketa Redi,Scalera Francesco
Reference21 articles.
1. Service quality in public and private hospitals in urban Bangladesh: a comparative study;Andaleeb;Health Policy,2000
2. Asadi-Lari, M., Tamburini, M. and Gray, D. (2004). Patients’ needs, satisfaction, and health related quality of life: Towards a comprehensive model. Health and Quality of Life Outcomes, 2, 32. http://doi.org/10.1186/1477-7525-2-32.
3. Adapting the SERVQUAL Scale to Hospital Services: An Empirical Investigation;Babakus;Health Services Research,1992
4. Buttle, F. (1996). “SERVQUAL: review, critique, research agenda“, European Journal of Marketing, Vol. 30, No. 1, pp. 8-32.
5. Measuring Service Quality: A Reexamination and Extension;Cronin;Journal of Marketing,1992
Cited by
65 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献