Implementation of a Novel TRIZ-Based Model to Increase the Reporting of Adverse Events in the Healthcare Center

Abstract

Objectives Underreporting of adverse events in healthcare systems is a global concern. This study aims to address the underreporting of adverse events by implementing a TRIZ-based model to identify and overcome barriers to reporting, thus filling gaps in current reporting practices and improving incident recognition. Methods A TRIZ (Theory of Inventive Problem Solving) approach was adopted, integrating with SERVQUAL methodologies to design interventions. Preintervention and postintervention surveys were conducted to evaluate changes in barriers to reporting and the recognition of adverse events. Statistical analyses were performed to assess the effectiveness of the interventions. Findings: Barriers to reporting AEs significantly decreased, and recognition improved. Monthly reported cases rose from 33.7 to 50.3 (p = 0.000), demonstrating the effectiveness of the TRIZ-based interventions. Conclusions Implementing a TRIZ-based model significantly improved adverse event reporting by overcoming identified barriers and enhancing the recognition of reportable events. Future research should explore the long-term sustainability of these interventions and their broader applicability in diverse healthcare settings.