Author:
Ha Jooyeon,Jang SooCheong (Shawn)
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference88 articles.
1. Customer satisfaction and word of mouth;Anderson;Journal of Service Research,1998
2. Customer satisfaction, market share, and profitability: findings from Sweden;Anderson;Journal of Marketing,1994
3. The self regulation of attitudes, intentions, and behavior;Bagozzi;Social Psychology Quarterly,1992
4. The role of the environment in marketing services. The consumer perspective;Baker,1986
5. Quality, satisfaction, and behavioral intention;Baker;Annals of Tourism Research,2000
Cited by
338 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献