A comprehensive analysis of service quality: a systematic literature review-Reference-Cited by-同舟云学术

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A comprehensive analysis of service quality: a systematic literature review

Published:2024-06-05 Issue:9-10 Volume:35 Page:1124-1166
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Saleem Syed Muhammad Umer¹^ORCID,Taib Che Azlan¹^ORCID,Ikram Maryam²^ORCID,Mehmood Waqas³^ORCID

Affiliation:

1. School of Technology Management and Logistics, College of Business, Universiti Utara Malaysia, Sintok, Malaysia

2. Department of Educational Management, Planning and Policy, Faculty of Education, University of Malaya, Kuala Lumpur, Malaysia

3. Research Institute of Humanities and Social Sciences, University of Sharjah, Sharjah, United Arab Emirates

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2024.2357805

Reference155 articles.

1. A critical review of alternative measures of telecommunications service quality

2. The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

3. Measuring service quality in the hotel industry: A study in a business hotel in Turkey

4. The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-19

5. Increasing customers' loyalty in a skiing resort

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1. Looking back for future directions: a literature review analysis of investors’ demand for IPOs;EuroMed Journal of Business;2024-08-27

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