An alternative methodology for evaluating the service quality of urban taxis-Reference-Cited by-同舟云学术

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An alternative methodology for evaluating the service quality of urban taxis

Published:2018-10 Issue: Volume:69 Page:132-140
ISSN:0967-070X
Container-title:Transport Policy
language:en
Short-container-title:Transport Policy

Author:

Wong R.C.P.,Szeto W.Y.^ORCID

Funder

Research Grants Council of the Hong Kong Special Administrative Region, China

University Research Council, Aga Khan University

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Transportation,Geography, Planning and Development

Reference57 articles.

1. Importance values for importance-performance analysis: a formulation for spreading out values derived from preference rankings;Abalo;J. Bus. Res.,2007

2. Modeling user perception of taxi service quality;Alonso;Transport Pol.,2018

3. Taxi travel should be subsidized;Arnott;J. Urban Econ.,1996

4. Overall level of service measures for airport passenger terminals;Correia;Transport. Res. Part A,2008

5. Applying importance-performance analysis with simple regression model and priority indices to assess hotels' service performance;Chen;J. Test. Eval.,2014

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