Performance Management Decision-Making Model: Case Study on Foreign Language Learning Curriculums

Abstract

Foreign language learning courses can be regarded as a service operation system, and a complete foreign language learning course performance evaluation model can help improve the effectiveness of student learning. The performance evaluation matrix (PEM) is an excellent tool for evaluation and resource management decision making, and the administrator uses the satisfaction and the importance indices to establish evaluation coordinate points based on the rules of statistical testing. The coordinate points of all service items are plotted into the PEM to grasp the full picture and to make decisions on what to improve or to consider resource transfers so as to elevate the overall satisfaction of the entire service. However, plotting all the coordinate points on the PEM can only be performed by programming, which will lead to limitations in practice. Therefore, instead of the above evaluation rules, this article uses the confidence intervals of decision-making indicators to form a validity evaluation table, to decide which teaching service items should be improved, maintained, or transferred to improve the satisfaction of the entire service system. This form of performance evaluation can be completed using any commonly used word-processing software, so it is easy to apply and promote. Finally, this article provides an applied example to illustrate the proposed method.