Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference74 articles.
1. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993
2. Self-service and technology: Unanticipated and unintended effects on customer relationships;Barnes,2000
3. Technology infusion in service encounters;Bitner;Journal of the Academy of Marketing Science,2000
4. A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction;Bolton;Marketing Science,1998
5. A dynamic model of customers' usage of services: Usage as an antecedent and consequence of satisfaction;Bolton;Journal of Marketing Research,1999
Cited by 98 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Post Sales Service Strategies and Small and Medium Enterprises Performance in Ibadan, Oyo State, Nigeria;Economics;2024-06-03
2. Why Do Hybrid Firms Choose to Invest into Services in a Certain Country? An Analysis of the Influence Factors;2024
3. Measuring and managing service productivity: a meta-analysis;Review of Managerial Science;2023-02-03
4. Point-of-sale loyalty analysis considering store environment (online and offline) and recency of purchase;Review of Business Management;2023
5. The Influence of Introversion–Extroversion on Service Quality Dimensions: A Trait Activation Theory Study;Sustainability;2023-01-01
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3