A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
Author:
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Subject
Marketing,Business and International Management
Link
https://pubsonline.informs.org/doi/pdf/10.1287/mksc.17.1.45
Reference48 articles.
1. Cross-category variation in customer satisfaction and retention
2. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
3. The Antecedents and Consequences of Customer Satisfaction for Firms
4. Selected Determinants of Consumer Satisfaction and Complaint Reports
Cited by 1218 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Great remains great, weak becomes weaker? Examining the influence of platform’s signaling cues on provider performance;International Journal of Hospitality Management;2024-09
2. A Study on Electronic Marketing and Customer Loyalty of Small and Medium Enterprises in Rwenzori Region;International Journal of Finance and Banking Research;2024-08-30
3. When do consumers buy during online promotions? A theoretical and empirical investigation;Decision Support Systems;2024-07
4. The Impact of Post-Purchase Online Customer Experience on the Intention to Purchase New PB (Private Brand) Products: Focusing on the Mediating Effect of Online Platform Trust and E-Satisfaction*;Journal of Channel and Retailing;2024-07
5. Expanding the Psychological Domain of Technological Acceptance: The Use of Smart Wearable Devices in Leisure;Applied Sciences;2024-06-19
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3