The measurement of user satisfaction with question answering systems

Author:

Ong Chorng-Shyong,Day Min-Yuh,Hsu Wen-Lian

Publisher

Elsevier BV

Subject

Information Systems and Management,Information Systems,Management Information Systems

Reference12 articles.

1. A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level;Petter;Information & Management,2009

2. Antecedents of B2C channel satisfaction and preference: validating e-commerce metrics;Devaraj;Information Systems Research,2002

3. The meaning and measurement of user satisfaction: a multigroup invariance analysis of the end-user computing satisfaction instrument;Doll;Journal of Management Information Systems,2004

4. The relationship between answer ranking and user satisfaction in a question answering system;Kokubu,2005

5. User simulations for evaluating answers to question series;Lin;Information Processing and Management,2007

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