Assessment of Quality Attributes of Mobile Learning Applications on Students' Satisfaction

Abstract

The present study develops and examines a research model extending from the Delone and Mclean information system success model by integrating perceived innovation of IT, perceived cost, and relative advantages construct of M-learning application quality; and provide the latest perceptions of students' satisfaction towards M-learning applications. Data was collected using a closed-ended questionnaire and probability proportional stratified sampling was conducted. Findings show a strong relationship between trait factors (mobile application content quality, mobile application quality, and mobile application service quality) with student satisfaction in relation to M-learning application quality. Results show other factors (perceived cost, perceived innovation, and relative advantages of mobile application) have positive and significant effect on students' satisfaction of M-learning application quality. The present study shall be beneficial in enhancing level of higher educational system by paying proper attention on successful implementation of application quality.