After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?-Reference-Cited by-同舟云学术

After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?

Published:2010-09 Issue:1 Volume:127 Page:136-146
ISSN:0925-5273
Container-title:International Journal of Production Economics
language:en
Short-container-title:International Journal of Production Economics

Author:

Kurata Hisashi,Nam Seong-Hyun

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Economics and Econometrics,General Business, Management and Accounting

Reference27 articles.

1. Challenges for going downstream;Auramo;International Journal of Logistics: Research and Application,2005

2. The economic payout model for service guarantee;Baker;Decision Sciences,2005

3. Warranty signaling and reputation;Balachander;Management Science,2001

4. Quality implications of warranties in a supply chain;Balachandran;Management Science,2005

5. Why do consumers buy extended service contracts?;Chen;Journal of Consumer Research,2010

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