The growing importance of customer-centric support services for improving customer experience
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference81 articles.
1. The conceptual link between mass customization and experiential consumption: An explosion of subjectivity;Addis;Journal of Consumer Behaviour.,2001
2. Tourists' destination image through regional tourism: From supply and demand sides perspectives;Ageeva;Journal of Business Research,2019
3. Call me maybe: Methods and practical implementation of artificial intelligence in call centre arrivals' forecasting;Albrecht;Journal of Business Research,2021
4. An exploratory study of the impact of e-service process on online customer satisfaction;Ba;Production and Operations Management,2008
5. Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing;Ballantyne;Marketing Theory,2006
Cited by 8 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Key characteristics of perceived customer centricity in the passenger airline industry: A systematic literature review;Journal of the Air Transport Research Society;2024-12
2. Atmospherics fosters customer loyalty: Exploring the mediating effects of memorable customer experience and customer satisfaction in factory outlet malls in Taiwan;Journal of Retailing and Consumer Services;2024-09
3. S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing;Journal of Retailing and Consumer Services;2024-03
4. An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being;Sustainability;2024-01-14
5. Enhancing Customer Support Services in Banking Using Generative AI;Transfer, Diffusion and Adoption of Next-Generation Digital Technologies;2023-12-13
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3