The Economic Payout Model for Service Guarantees-Reference-Cited by-同舟云学术

The Economic Payout Model for Service Guarantees

Published:2005-05 Issue:2 Volume:36 Page:197-220
ISSN:0011-7315
Container-title:Decision Sciences
language:en
Short-container-title:Decision Sciences

Author:

Baker Tim,Collier David A.

Publisher

Wiley

Subject

Management of Technology and Innovation,Information Systems and Management,Strategy and Management,General Business, Management and Accounting

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1540-5414.2005.00071.x/fullpdf

Reference35 articles.

1. W. P. Bottom, K. Gibson, S. Daniels, and J. K. Murnighan (1996 ). Rebuilding relationships: Defection, repentance, forgiveness, and reconciliation . Working paper, Northwestern Graduate School of Management, Evanston, IL.

2. A service positioning matrix

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